Better Business Bureau Report for
Heartland Alliance for Human Needs & Human Rights

Better Business Bureau Report issued November 2013
Better Business Bureau Report expires November 2015

This BBB Accredited charity meets all 20 Standards for Charity Accountability. Find out more...

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Charity Contact Information

Name: Heartland Alliance for Human Needs & Human Rights
Address: 208 S. LaSalle
Ste 1300
  Chicago, IL 60604
Phone: 312-660-1300
Web Address:
Also known as:Subsidiary entity: Heartland Human Care Services, Inc.
Subsidiary entity: Heartland Health Outreach, Inc.
Subsidiary entity: Heartland Housing, Inc.
Subsidiary entity: Heartland Alliance International
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Better Business Bureau Comments

Formerly known as:Travelers & Immigrants Aid
subsidiary entity Century Place Development Corp
subsidiary entity Chicago Health Outreach, Inc.
subsidiary entity Chicago Connections

Year, State Incorporated: 1914, Illinois
Affiliates: None
Stated Purpose: Founded in 1888, Heartland Alliance is the leading anti-poverty organization in the Midwest that impacts nearly one million people each year. Guided by the belief that everyone deserves the opportunity to improve their lives, for 125 years – through WWI, the Great Depression, WWII, the Vietnam War, the outbreak of the HIV/AIDS epidemic in the 80s, the Haiti earthquake, and our most recent economic recession – Heartland Alliance has been providing help, hope, and opportunity to those who have needed it most. As a leader in creating, developing, and managing efficient, innovative, and effective programs Heartland Alliance provides those in need with the opportunities to improve their lives but realizes there is no one path to success. Real, lasting change does not come from addressing one problem or providing one solution. Instead of a one-size-fits-all model, Heartland Alliance offers an integrated approach to delivering four key pillars – housing, healthcare, jobs, and justice – that create the foundation for a safe, healthy, successful life.

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Evaluation Conclusions


Heartland Alliance for Human Needs & Human Rights meets the 20 Standards for Charity Accountability.
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Through a wide continuum of programming Heartland Alliance moves individuals, families, and communities from crisis to stability and on to success. HA builds and advocates for safe, high-quality housing and supportive services for people experiencing homelessness, poverty, or chronic illness. It works to ensure that comprehensive health care – medical, dental, mental health and substance use treatment – is fully available to those experiencing poverty or trauma. HA provides justice for people in danger at home and abroad. Economic opportunity, helping people in and threatened by poverty build the skills and gain the tools necessary to secure a job, improve their well-being and reach their goals. HA’s advocacy efforts work to strengthen communities; their comprehensive services empower individuals and families to create safe, healthy, successful lives.

For the fiscal year ended June 30, 2012, Heartland Alliance for Human Needs & Human Rights's program expenses were:

Youth and Residential Services 11,884,418
International Programs 11,546,835
Primary Care Services 9,431,577
Housing 7,996,614
Employment and Economic Advancement 7,801,259
Mental Health 7,764,000
Affordable and Supportive Housing 5,322,580
National Immigrant Justice Center 2,900,092
Wellness and Prevention 2,850,975
Research and Policy 1,574,422
Cross Cultural Services 939,062
Refugee & Immigrant Community Services 252,563
Dental Services 204,251
Other Services -1,072,609
Total Program Expenses: $69,396,039
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Chief Executive : Sid L. Mohn, President

Chair of the Board: Lynn C. Todman
Chair's Profession / Business Affiliation: Executive Director, Institute on Social Exclusion, Adler School of Professional Psychology

Board Size: 82

Paid Staff Size: 1127

*Compensation includes annual salary and, if applicable, benefit plans, expense accounts, and other allowances.
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Fund Raising


Method(s) Used:

direct mail, invitations to fund raising events, print advertisements, grant proposals, internet
Fund raising costs were 1% of related contributions. (Related contributions, which totaled $76,534,993, are donations received as a result of fund raising activities.)
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Tax Status


This organization is tax-exempt under section 501(c)(3) of the Internal Revenue Code. It is eligible to receive contributions deductible as charitable donations for federal income tax purposes.
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Source of Funds  
Grants and Contracts 62,129,268
Contributions 10,357,051
Housing Development and Rental Income 5,124,586
In-kind Contributions 4,048,674
Other Income 1,221,341
Patient Services 1,058,936
Interest and Investment Income 856,362
Allocation from United Way 212,000
Total Income $85,008,218


Uses of Funds as a % of Total Expenses

Programs: 87%  Fund Raising: 1%  Administrative: 12% 

Total income $85,008,218
Program expenses $69,396,039
Fund raising expenses 788,182
Administrative expenses 9,910,632
Total expenses $80,094,853
Income in Excess of Expenses 4,913,365
Beginning net assets 59,703,466
Ending net assets 63,452,106
Total liabilities 70,670,845
Total assets $134,122,951

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New Section


Heartland Alliance is a family of non-for-profit entities, including Heartland Health Outreach, Heartland Human Care Services, Heartland Housing, and Heartland Alliance International, in addition to the Heartland Alliance entity itself. All of these entities utilize a centralized business services arm and all entities are consolidated within the Heartland Alliance financial statements. Centralized business services include communications and branding, human resources management, risk management, and financial and administrative management. In addition, Heartland Alliance has one affiliate, Heartland International Health Center (also known as Heartland Health Centers) that is an independent entity affiliated with Heartland Alliance for the purpose of contracting business services. Unlike the other entities, HIHC has its own separate financial statements and its own independently-elected governing body. Collectively, all of these entities may be referred to as “Heartland Alliance.” Heartland Alliance and each of its four related entities have independent Boards of Directors. Making up the total voting members referenced above, Heartland Alliance and Heartland Alliance International have 28 board members, Heartland Human Care Services has 19 board members, Heartland Health Outreach has 21 board members, and Heartland Housing has 14 board members. The directors of all entities are elected by the Heartland Alliance Board of Directors. The Boards of all entities meet together twice annually, in addition to three separate board meetings of each entity. Therefore, there are a total of 5 board meetings for each board annually.

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