Better Business Bureau Report for
Goodwill Industries of the Chesapeake, Inc.

Better Business Bureau Report issued December 2010
Better Business Bureau Report expires December 2012

Does not meet one or more standards
This charity does not meet one or more of the 20 standards for Charity Accountability. Find out more...

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Charity Contact Information

Name: Goodwill Industries of the Chesapeake, Inc.
Address: 222 East Redwood Street
  Baltimore, MD 21202
Phone: 410-837-1800
Web Address:
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Better Business Bureau Comments

Formerly known as:Baltimore Goodwill

Year, State Incorporated: 89, Maryland
Affiliates: None
Stated Purpose: Mission: Goodwill Industries of the Chesapeake, Inc is a workforce development agency and network of businesses whose mission is to provide career development, employment, and related social services to assist people with special needs to enjoy the dignity and benefits of work and a better quality of life. Call today and learn more about Goodwill and how you can help support its mission. 410-837-18000

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Evaluation Conclusions


Goodwill Industries of the Chesapeake, Inc. does not meet the following 3 Standards for Charity Accountability.

Standard 16: Annual Report - Have an annual report available to all, on request, that includes: (a) the organization's mission statement, (b) a summary of the past year's program service accomplishments, (c) a roster of the officers and members of the board of directors, (d) financial information that includes (i) total income in the past fiscal year, (ii) expenses in the same program, fund raising and administrative categories as in the financial statements, and (iii) ending net assets.

Goodwill Industries of the Chesapeake, Inc. does not meet this standard because the most recent annual report did not include:

  • The organization’s mission statement
  • Total fund raising expenses.
  • Total end of year net assets.

Standard 17: Web Site Disclosures - Include on any charity websites that solicit contributions, the same information that is recommended for annual reports, as well as the mailing address of the charity and electronic access to its most recent IRS Form 990.

Goodwill Industries of the Chesapeake, Inc. does not meet this Standard because the organization's website,, does not include all of the recommended information for those charity websites that solicit for donations. Specifically, it does not include:

  • Total fund raising expenses.
  • End of year net assets.
  • Electronic access to the organization’s most recent IRS Form 990.

Standard 18: Privacy for Written Appeals & Internet Privacy - Address privacy concerns of donors by (a) providing in written appeals, at least annually, a means (e.g., such as a check off box) for both new and continuing donors to inform the charity if they do not want their name and address shared outside the organization, (b) providing a clear, prominent and easily accessible privacy policy on any of its websites that tells visitors (i) what information, if any, is being collected about them by the charity and how this information will be used, (ii) how to contact the charity to review personal information collected and request corrections, (iii) how to inform the charity (e.g., a check off box) that the visitor does not wish his/her personal information to be shared outside the organization, and (iv) what security measures the charity has in place to protect personal information.

Goodwill Industries of the Chesapeake, Inc. does not meet this Standard because the privacy policy on this website, does not indicate:

  • What personal information is being collected and how it will be used.
  • How to contact the charity to review personal information that is collected and request corrections.
  • How to inform the charity that the visitor does not want his/her information shared with others.
Goodwill Industries of the Chesapeake, Inc. meets the remaining 17 Standards for Charity Accountability.
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Goodwill provides job training and job placement assistance

For the fiscal year ended December 31, 2008, Goodwill Industries of the Chesapeake, Inc.'s program expenses were:

donated goods 18,335,566
contracted services 8,300,151
career development 6,171,173
Total Program Expenses: $32,806,890
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Chief Executive : Marge Thomas, President & CEO

Chair of the Board: Francis Taylor
Chair's Profession / Business Affiliation: Attorney

Board Size: 24

Paid Staff Size: 450

*Compensation includes annual salary and, if applicable, benefit plans, expense accounts, and other allowances.
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Fund Raising


Method(s) Used:

direct mail, invitations to fund raising events, print advertisements, grant proposals
Fund raising costs were 1% of related contributions. (Related contributions, which totaled $36,775,088, are donations received as a result of fund raising activities.)
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Tax Status


This organization is tax-exempt under section 501(c)(3) of the Internal Revenue Code. It is eligible to receive contributions deductible as charitable donations for federal income tax purposes.
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The following information is based on Goodwill Industries of the Chesapeake, Inc.'s audited financial statements for the fiscal year ended December 31, 2008.

Source of Funds  
durable goods sales 22,013,318
contracted services 10,510,005
career development 3,613,685
public support 638,080
investment income 449,612
miscellaneous 42,828
gain on sale of equipment 8,400
change in fair value of investment swap contract -26,880
realized loss on investment sales -788,091
unrealized loss on investments -2,169,685
Total Income $34,291,272


Uses of Funds as a % of Total Expenses

Programs: 90%  Fund Raising: 1%  Administrative: 9% 

Total income $34,291,272
Program expenses $32,806,890
Fund raising expenses 233,976
Administrative expenses 3,272,722
Total expenses $36,443,943
Expenses in Excess of Income (2,152,671)
Beginning net assets 23,911,780
Ending net assets 21,759,109
Total liabilities 5,833,816
Total assets $27,592,925

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An organization may change its practices at any time without notice. A copy of this report has been shared with the organization prior to publication. It is not intended to recommend or deprecate, and is furnished solely to assist you in exercising your own judgment. If the report is about a charity and states the charity meets or does not meet the BBB Standards for Charity Accountability, it reflects the results of an evaluation of information and materials provided voluntarily by the charity. The name Better Business Bureau is a registered service mark of the Council of Better Business Bureaus, Inc.

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