Better Business Bureau Report for
West Suburban Humane Society

Better Business Bureau Report issued July 2015
Better Business Bureau Report expires July 2017

Does not meet one or more standards
This charity does not meet one or more of the 20 standards for Charity Accountability. Find out more...

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Charity Contact Information

Name: West Suburban Humane Society
Address: 1901 W. Ogden Avenue
  Downers Grove, IL 60515
Phone: 630-960-9600
Web Address:
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Better Business Bureau Comments

Year, State Incorporated: 1972, Illinois
Affiliates: None
Stated Purpose: The West Suburban Humane Society is dedicated to operating a premier animal shelter for the purpose of finding safe, permanent and compatible homes to adopt domestic dogs and cats. We are committed to educating and encouraging the public to humanely care for dogs and cats.

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Evaluation Conclusions


West Suburban Humane Society does not meet the following 3 Standards for Charity Accountability.

Standard 6: Board Policy on Effectiveness - Have a board policy of assessing, no less than every two years, the organization's performance and effectiveness and of determining future actions required to achieve its mission.

West Suburban Humane Society does not meet this Standard because:

  • The board of directors does not have a written policy stating that, at least every two years, an appraisal be done assessing the organization’s performance and effectiveness and determining future actions required to achieve its mission.

Standard 8: Program Service Expense Ratio - Spend at least 65% of its total expenses on program activities.

West Suburban Humane Society does not meet this Standard because:

  • According to the its audited financial statements for the fiscal year ended December 31, 2014, the organization spent $415,040 or 63% of its total expenses ($654,050) on program service activities.

Standard 18: Privacy for Written Appeals & Internet Privacy - Address privacy concerns of donors by (a) providing in written appeals, at least annually, a means (e.g., such as a check off box) for both new and continuing donors to inform the charity if they do not want their name and address shared outside the organization, (b) providing a clear, prominent and easily accessible privacy policy on any of its websites that tells visitors (i) what information, if any, is being collected about them by the charity and how this information will be used, (ii) how to contact the charity to review personal information collected and request corrections, (iii) how to inform the charity (e.g., a check off box) that the visitor does not wish his/her personal information to be shared outside the organization, and (iv) what security measures the charity has in place to protect personal information.

West Suburban Humane Society does not meet this Standard because:

West Suburban Humane Society meets the remaining 17 Standards for Charity Accountability.
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The West Suburban Humane Society will achieve and sustain its reputation for being the premier humane organization in Illinois. To achieve such recognition, WSHS will focus on the following critical components: Advocacy: WSHS will promote the humane care of dogs and cats by working with government agencies and other agencies to promote the humane care of animals. Care: WSHS will be the preeminent provider of animal care, working with high quality veterinarians to provide the most appropriate medical treatment for non-terminal conditions of cats and dogs in our care. Further, WSHS will develop innovative practices, such as working with reputable trainers in the area to ensure that every animal in our care receives the best total care before being adopted by the most compatible owner. Education: WSHS will educate our staff, volunteers and members of the community on proper pet health care and safety. We will provide ample information and constant support to our adoptive families and act as an invaluable resource for educating the public at large. Fundraising: WSHS will remain financially solvent and transparent so that we can continue to focus on finding new sources of revenue and maintaining our relationship with those who have provided financial contributions.

For the fiscal year ended December 31, 2014, West Suburban Humane Society's program expenses were:

Animal Shelter 415,040
Total Program Expenses: $415,040
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Chief Executive : Carolyn Mossberger, Executive Director

Chair of the Board: Christina Morrison
Chair's Profession / Business Affiliation: Attorney

Board Size: 10

Paid Staff Size: 10

*Compensation includes annual salary and, if applicable, benefit plans, expense accounts, and other allowances.
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Fund Raising


Method(s) Used:

direct mail, invitations to fund raising events, print advertisements, television, radio, grant proposals, internet, planned giving arrangements
Fund raising costs were 18% of related contributions. (Related contributions, which totaled $784,702, are donations received as a result of fund raising activities.)
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Tax Status


This organization is tax-exempt under section 501(c)(3) of the Internal Revenue Code. It is eligible to receive contributions deductible as charitable donations for federal income tax purposes.
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The following information is based on West Suburban Humane Society's audited financial statements for the fiscal year ended December 31, 2014.

Source of Funds  
Bequests 495,687
Contributions 185,757
Investment gains and losses 109,016
Events 103,258
Adoption fees 82,187
Newsletter and mail appeals 74,151
Interest Income 413
Total Income $1,050,469


Uses of Funds as a % of Total Expenses

Programs: 63%  Fund Raising: 22%  Administrative: 15% 

Total income $1,050,469
Program expenses $415,040
Fund raising expenses 143,566
Administrative expenses 95,444
Total expenses $654,050
Income in Excess of Expenses 396,419
Beginning net assets 3,053,876
Ending net assets 3,450,295
Total liabilities 14,242
Total assets $3,464,537

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An organization may change its practices at any time without notice. A copy of this report has been shared with the organization prior to publication. It is not intended to recommend or deprecate, and is furnished solely to assist you in exercising your own judgment. If the report is about a charity and states the charity meets or does not meet the BBB Standards for Charity Accountability, it reflects the results of an evaluation of information and materials provided voluntarily by the charity. The name Better Business Bureau is a registered service mark of the Council of Better Business Bureaus, Inc.

This report is not to be used for fund raising or promotional purposes.

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