Better Business Bureau Report for
Family Counseling Service of Aurora

Better Business Bureau Report issued July 2016
Better Business Bureau Report expires July 2018

Does not meet one or more standards
This charity does not meet one or more of the 20 standards for Charity Accountability. Find out more...

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Charity Contact Information

Name: Family Counseling Service of Aurora
Address: 70 S. River Street
  Aurora, IL 60506
Phone: 630-844-2662
Web Address:
Also known as:Big Brothers Big Sisters of Southern Kane & Kendall County
Consumer Credit Counseling Service
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Better Business Bureau Comments

Year, State Incorporated: 1925, Illinois
Affiliates: None
Stated Purpose: The mission of Family Counseling Service of Aurora is to strengthen families, communities and the organizations that service them by providing quality personal and professional services that develop and promote the skills necessary to encourage growth and success.

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Evaluation Conclusions


Family Counseling Service of Aurora does not meet the following 3 Standards for Charity Accountability.

Standard 16: Annual Report - Have an annual report available to all, on request, that includes: (a) the organization's mission statement, (b) a summary of the past year's program service accomplishments, (c) a roster of the officers and members of the board of directors, (d) financial information that includes (i) total income in the past fiscal year, (ii) expenses in the same program, fund raising and administrative categories as in the financial statements, and (iii) ending net assets.

Family Counseling Service of Aurora does not meet this standard because the most recent annual report did not include:

  • A roster of the board of directors
  • Total program expenses.
  • Total expenses for each program in the same categories that appear in the organization’s financial statements.
  • Total administrative expenses.
  • Total end of year net assets.

Standard 17: Web Site Disclosures - Include on any charity websites that solicit contributions, the same information that is recommended for annual reports, as well as the mailing address of the charity and electronic access to its most recent IRS Form 990.

Family Counseling Service of Aurora does not meet this Standard because the organization's website,, does not include all of the recommended information for those charity websites that solicit for donations. Specifically, it does not include:

  • The organization’s mission statement.
  • A summary of program service accomplishments.
  • A roster of the board of directors.
  • Total income.
  • Total program expenses.
  • Total fund raising expenses.
  • Total administrative expenses.
  • End of year net assets.
  • Electronic access to the organization’s most recent IRS Form 990.

Standard 18: Privacy for Written Appeals & Internet Privacy - Address privacy concerns of donors by (a) providing in written appeals, at least annually, a means (e.g., such as a check off box) for both new and continuing donors to inform the charity if they do not want their name and address shared outside the organization, (b) providing a clear, prominent and easily accessible privacy policy on any of its websites that tells visitors (i) what information, if any, is being collected about them by the charity and how this information will be used, (ii) how to contact the charity to review personal information collected and request corrections, (iii) how to inform the charity (e.g., a check off box) that the visitor does not wish his/her personal information to be shared outside the organization, and (iv) what security measures the charity has in place to protect personal information.

Family Counseling Service of Aurora does not meet this Standard because:

Family Counseling Service of Aurora meets the remaining 17 Standards for Charity Accountability.
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Behavioral Health serves youth, older adults, domestic violence and anger management for men and women, parenting and general counseling for individuals and families to help resolve discord and teach coping skills. Big Brothers Big Sisters has community-based mentoring and school-based counseling in school sites in area schools. Caring volunteers are screened and are paired with children ages 6-12, with an emphasis on children from single parent families, low income households or children of incarcerated parents.

For the fiscal year ended June 30, 2015, Family Counseling Service of AuroraFamily Counseling Service of Aurora 's program expenses were:

Behavior Health Care 1,170,030
Big Brothers Big Sisters 177,634
Continuing Education 59,504
Consumer Credit Counseling 36,988
Total Program Expenses: $1,444,156
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Chief Executive : Dr. Eric Ward, Executive Director

Chair of the Board: Marl James
Chair's Profession / Business Affiliation: Vice-President, Meridian Enterprises

Board Size: 18

Paid Staff Size: 46

*Compensation includes annual salary and, if applicable, benefit plans, expense accounts, and other allowances.
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Fund Raising


Method(s) Used:

direct mail, telephone, invitations to fund raising events, print advertisements, radio, grant proposals, internet, planned giving arrangements
Fund raising costs were 20% of related contributions. (Related contributions, which totaled $682,264, are donations received as a result of fund raising activities.)
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Tax Status


This organization is tax-exempt under section 501(c)(3) of the Internal Revenue Code. It is eligible to receive contributions deductible as charitable donations for federal income tax purposes.
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The following information is based on Family Counseling Service of AuroraFamily Counseling Service of AuroraFamily Counseling Service of AuroraFamily Counseling Service of AuroraFamily Counseling Service of AuroraFamily Counseling Service of AuroraFamily Counseling Service of Aurora 's audited financial statements for the fiscal year ended June 30, 2015.

Source of Funds  
Other program revenue 806,732
Client Fees 309,162
Fundraising revenue 242,969
Public support and revenue 220,650
Grants 218,645
Other revenue 44,326
Total Income $1,842,484


Uses of Funds as a % of Total Expenses

Programs: 81%  Fund Raising: 8%  Administrative: 11% 

Total income $1,842,484
Program expenses $1,444,156
Fund raising expenses 137,760
Administrative expenses 204,049
Total expenses $1,785,965
Income in Excess of Expenses 56,519
Beginning net assets 644,740
Ending net assets 701,259
Total liabilities 511,684
Total assets $1,212,943

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An organization may change its practices at any time without notice. A copy of this report has been shared with the organization prior to publication. It is not intended to recommend or deprecate, and is furnished solely to assist you in exercising your own judgment. If the report is about a charity and states the charity meets or does not meet the BBB Standards for Charity Accountability, it reflects the results of an evaluation of information and materials provided voluntarily by the charity. The name Better Business Bureau is a registered service mark of the Council of Better Business Bureaus, Inc.

This report is not to be used for fund raising or promotional purposes.

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