Better Business Bureau Report for
Child and Family Service

Better Business Bureau Report issued June 2017
Better Business Bureau Report expires June 2018

This BBB Accredited charity meets all 20 Standards for Charity Accountability and is a Seal Holder. Find out more...

Find out more about this charity:

Back To Top

Charity Contact Information

Name: Child and Family Service
Address: 91-1841 Fort Weaver Rd
  Ewa Beach, HI 96706
Phone: 808-681-3500
Web Address:
Back To Top

Better Business Bureau Comments

Year, State Incorporated: 1941, Hawaii
Affiliates: None
Stated Purpose: Our programs welcome everyone from keiki to kupuna and help Hawai‘i families address some of life’s most serious issues including poverty, abuse, and neglect. CFS programs include domestic violence emergency services, crisis counseling, case management, residential group homes, alternative secondary schooling, child abuse prevention programs, elder care programs, sexual assault counseling and employment readiness and assistance programs. Our Mission Strengthening families and fostering the healthy development of children. Our Vision Healthy, thriving individuals and families building strong, multicultural communities across generations. Our Values Integrity, Quality Client Service, Employee Excellence, Teamwork and Communication

Back To Top

Evaluation Conclusions


Child and Family Service (CFS) meets the 20 Standards for Charity Accountability.
Back To Top



CFS meets families where they are in life and connects with them in the neighborhoods where they live and work. Through nearly 50 programs statewide, CFS offers services on O‘ahu, Kaua‘i, Maui County, and Hawai‘i Island.

Caring for Keiki
Childhood education programs and programs focusing on the prevention of child abuse and neglect through parent education and family counseling.

Healing from Trauma
Programs designed to aid individuals and families in crisis, helping them to heal and rebuild their lives through counseling and therapeutic support services.

Empowering Youth
Programs that help teens through personal crisis in school and in life, providing tools to become confident, independent, and successful and to earn a high school diploma.

Honoring Kupuna
Caregiver programs offering respite, resources, and support to families caring for elderly loved ones with other health issues. Wellness and case management programs help keep kupuna safe and living independently.

For the fiscal year ended June 30, 2016, CFS's program expenses were:

Healing from Trauma 11,662,654
Caring for Keiki 4,980,603
Empowering Youth 4,749,723
Honoring Kupuna 806,020
Quality of Care 307,782
Total Program Expenses: $22,506,782
Back To Top



Chief Executive : Howard S. Garval, President & Chief Executive Officer

Chair of the Board: Ms. Michele Saito
Chair's Profession / Business Affiliation: DTRIC Insurance Group

Board Size: 30

Paid Staff Size: 454

*Compensation includes annual salary and, if applicable, benefit plans, expense accounts, and other allowances.
Back To Top

Fund Raising


Method(s) Used:

direct mail, print advertisements, grant proposals, internet, planned giving arrangements
Fund raising costs were 6% of related contributions. (Related contributions, which totaled $24,802,095, are donations received as a result of fund raising activities.)
Back To Top

Tax Status


This organization is tax-exempt under section 501(c)(3) of the Internal Revenue Code. It is eligible to receive contributions deductible as charitable donations for federal income tax purposes.
Back To Top



The following information is based on CFS's audited financial statements for the fiscal year ended June 30, 2016.

Source of Funds  
Contributions 24,802,095
Earned Revenues 894,615
Grants 329,860
United Way 194,663
Other 34,366
Investments 2,293
Total Income $26,257,892


Uses of Funds as a % of Total Expenses

Programs: 0  Fund Raising: 0  Administrative: 0  Other Expenses: 0

Total income $26,257,892
Program expenses $22,506,782
Fund raising expenses 1,438,000
Administrative expenses 1,218,110
Other Expenses 2,469,677
Total expenses $0
Beginning net assets 28,232,385
Ending net assets 27,004,273
Total liabilities 5,152,894
Total assets $32,157,167

Back To Top

An organization may change its practices at any time without notice. A copy of this report has been shared with the organization prior to publication. It is not intended to recommend or deprecate, and is furnished solely to assist you in exercising your own judgment. If the report is about a charity and states the charity meets or does not meet the BBB Standards for Charity Accountability, it reflects the results of an evaluation of information and materials provided voluntarily by the charity. The name Better Business Bureau is a registered service mark of the Council of Better Business Bureaus, Inc.

This report is not to be used for fund raising or promotional purposes.

Send to:

What is an Accredited Charity