Better Business Bureau Report for
ElderServe, Inc.

Better Business Bureau Report issued December 2016
Better Business Bureau Report expires December 2018

This BBB Accredited charity meets all 20 Standards for Charity Accountability and is a Seal Holder. Find out more...

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Charity Contact Information

Name: ElderServe, Inc.
Address: 215 W. Breckinridge St.
  Louisville, KY 40203
Phone: 502-587-8673
Web Address:
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Better Business Bureau Comments

Year, State Incorporated: 1962, Kentucky
Affiliates: None
Stated Purpose: The mission of ElderServe is to empower older adults to live independently with dignity.

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Evaluation Conclusions


ElderServe, Inc. meets the 20 Standards for Charity Accountability.
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ElderServe provides a comprehensive advocacy and resource center to address the needs of older adults, their families, and caregivers residing in Metro Louisville. Our wide variety of support services is designed to enable seniors to maintain their independence and feeling of self-worth and to promote seniors living in their own homes for as long as possible. Programs include: * Care Management: holistic, client-centered care for older and disabled adults * Crime Victim Services: advocacy services for victims of crime ages 60 and older * Wellness: provides evidence-based exercise and nutrition programs in community settings and the residence of seniors to promote healthy eating and improved health outcomes * HomeCare: nonmedical support services for elderly or home-limited adults * Senior Companions: a supportive person-to-person program provided by seniors 55 and older * Medical Model Adult Day: activities, nutrition, and care provided to elderly adults in a safe, supervised setting * TeleCare: a volunteer-based program for isolated, homebound or home-limited seniors * Friendly Visitor: a companionship program to reduce the social isolation of older adults * Senior Center: activities and resources to seniors and families who reside in or near the Russell community * Guardianship: court-appointed guardianship to provide care for adults who are unable to manage their affairs * Fiduciary: a financial management program with a variety of fiduciary services for veterans and older adults at all income levels.

For the fiscal year ended June 30, 2016, ElderServe, Inc.'s program expenses were:

Social Services 1,872,298
Social Development 932,914
Total Program Expenses: $2,805,212
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Chief Executive : Julie Guenthner, Chief Executive Officer

Chair of the Board: Chris Kipper
Chair's Profession / Business Affiliation: Chief Financial Officer, Convention & Visitors Bureau

Co-Chair of the Board : Steve Schulz

Chair's Profession / Business Affiliation: Partner, Mountjoy Chilton Medley

Board Size: 36

Paid Staff Size: 100

*Compensation includes annual salary and, if applicable, benefit plans, expense accounts, and other allowances.
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Fund Raising


Method(s) Used:

Methods of fund raising include direct mail, invitations to fund raising events, print advertisements, grant proposals, and internet appeals.

In addition, ElderServe is a Metro United Way member agency.

Fund raising costs were 4% of related contributions. (Related contributions, which totaled $2,297,802, are donations received as a result of fund raising activities.)
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Tax Status


This organization is tax-exempt under section 501(c)(3) of the Internal Revenue Code. It is eligible to receive contributions deductible as charitable donations for federal income tax purposes.
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The following information is based on ElderServe, Inc.'s audited financial statements for the fiscal year ended June 30, 2016.

Ending net assets as reported below include $944,937 in unrestricted net assets and $321,162 in temporarily restricted net assets.

Total assets as reported include $156,526 invested in property and equipment, net.

Source of Funds  
Federal and State government grants 1,566,468
Program fees 401,719
Metro United Way 234,018
Other grants 219,181
Contributions 120,576
Fundraising 79,316
Local government grants 62,400
Realized gain 40,680
Investment Income 27,750
Other in-kind contributions 15,843
Miscellaneous 12,509
Unrealized loss on investments -65,419
Total Income $2,715,041


Uses of Funds as a % of Total Expenses

Programs: 90%  Fund Raising: 3%  Administrative: 7% 

Total income $2,715,041
Program expenses $2,805,212
Fund raising expenses 94,589
Administrative expenses 214,030
Total expenses $3,113,831
Expenses in Excess of Income (398,790)
Beginning net assets 1,664,889
Ending net assets 1,266,099
Total liabilities 264,524
Total assets $1,530,623

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An organization may change its practices at any time without notice. A copy of this report has been shared with the organization prior to publication. It is not intended to recommend or deprecate, and is furnished solely to assist you in exercising your own judgment. If the report is about a charity and states the charity meets or does not meet the BBB Standards for Charity Accountability, it reflects the results of an evaluation of information and materials provided voluntarily by the charity. The name Better Business Bureau is a registered service mark of the Council of Better Business Bureaus, Inc.

This report is not to be used for fund raising or promotional purposes.

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