Better Business Bureau Report for
Bridgehaven, Inc.

Better Business Bureau Report issued December 2016
Better Business Bureau Report expires December 2018

This BBB Accredited charity meets all 20 Standards for Charity Accountability and is a Seal Holder. Find out more...

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Charity Contact Information

Name: Bridgehaven, Inc.
Address: 950 S. 1st Street
  Louisville, KY 40203
Phone: 502-585-9444
Web Address:
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Better Business Bureau Comments

Year, State Incorporated: 1958, Kentucky
Affiliates: None
Stated Purpose: Bridgehaven provides hope and recovery through innovative, comprehensive, community-based mental health services to adults living with mental illness.

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Evaluation Conclusions


Bridgehaven, Inc. meets the 20 Standards for Charity Accountability.
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Bridgehaven's psychiatric rehabilitation, recovery and community integration services are based on a best practice model developed at the Boston Center of Psychiatric Rehabilitation. The agency offers a community based program and has served adults with severe and persistent mental illness since 1958. Bridgehaven is open Monday through Friday and offers a community integration program on Saturday. The program offers a comprehensive array of services designed to promote self-determination, empowerment and recovery. All services are individualized and are guided by a person centered plan. Group and individual therapy assists the clients (referred to as members) in gaining insight, changing patterns of thinking and behavior and understanding their illness in order to reach their optimal level of functioning and wellness known as Recovery. Bridgehaven also provides a wide range of rehabilitation activities including learning independent living skills such as cooking, budgeting, using community resources and maintaining independent living in the community; art therapy (with two annual art shows offering member art for sale to the community) and emphasis on providing opportunity for making friends and building social skills and supportive relationships in a safe and accepting environment. The agency offers a dual diagnosis group for those with co-occurring mental illness and substance abuse. Members may receive medication management services from an Advance Practice Psychiatric Nurse who is on site two days per week. Bridgehaven is the only provider in Kentucky to offer Cognitive Enhancement Therapy, an innovative and evidence based treatment for the negative symptoms of schizophrenia that do not respond to medications and often lead to the inability to work and maintain supportive relationships. Peer Support services are integrated throughout the program, further enhancing recovery through the counsel and support of those who have "lived the experience" and have achieved state certification to work as Peer Specialists. Members who want to work may enroll in the Supported Employment Program that helps individuals to determine work skills, preferences and strengths; works with employers in the community to develop job opportunities and provides ongoing support with employment related issues as long as the member continues to work. Our Center for Peer Excellence trains and certifies new Adult Peer Support Specialists to work throughout the state for agencies that treat people with mental illness and substance abuse.

For the fiscal year ended June 30, 2016, Bridgehaven, Inc.'s program expenses were:

Psychiatric rehabilitation 2,125,013
Total Program Expenses: $2,125,013
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Chief Executive : Ramona Johnson, President/CEO

Chair of the Board: Wes Gersh
Chair's Profession / Business Affiliation: attorney

Board Size: 20

Paid Staff Size: 50

*Compensation includes annual salary and, if applicable, benefit plans, expense accounts, and other allowances.
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Fund Raising


Method(s) Used:

Direct mail, invitations to fund raising events, grant proposals, internet.

In addition, Bridgehaven is a Metro United Way member agency.

Fund raising costs were 20% of related contributions. (Related contributions, which totaled $866,726, are donations received as a result of fund raising activities.)
Bridgehaven, Inc. incurred joint costs of $3,810 for informational materials and activities that included fund raising materials. Of those costs $274 was allocated to program expenses, $3,536 was allocated to fund raising expenses, and $ was allocated to administrative expenses.
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Tax Status


This organization is tax-exempt under section 501(c)(3) of the Internal Revenue Code. It is eligible to receive contributions deductible as charitable donations for federal income tax purposes.
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The following information is based on Bridgehaven, Inc.'s audited financial statements for the fiscal year ended June 30, 2016.

Ending net assets as reported below include $14,960,765 in unrestricted net assets and $176,360 in temporarily restricted net assets.

Unrestricted net assets as reported include $5,895,704 in Expendable net assets, $7,073,651 in Board designated net assets, and $1,991,410 invested in property and equipment.

Source of Funds  
SCS contract revenue - Medicaid 6,180,348
Contributions 509,321
Metro United Way 197,535
Interest income 130,477
Other grants 117,508
Child & Adult Care Food Program 57,139
SCS Contract revenue - DMHMR 46,000
Other service revenue 31,848
Special events revenue 21,479
Members' fees 20,883
Other Medicare & Medicaid 5,207
Other income 2,550
Total Income $7,320,295


Uses of Funds as a % of Total Expenses

Programs: 84%  Fund Raising: 7%  Administrative: 9%  Other Expenses: Less than 1%

Total income $7,320,295
Program expenses $2,125,013
Fund raising expenses 170,487
Administrative expenses 237,360
Other Expenses 7,324
Total expenses $2,540,184
Income in Excess of Expenses 4,780,111
Beginning net assets 10,357,014
Ending net assets 15,137,125
Total liabilities 385,038
Total assets $15,522,163

The increase in the agency's ending net asset balance (from prior years) is due to a significant increase in Medicaid reimbursement. The agency has advised the BBB that the agency's board is developing a plan to allocate those assets relative to compliance with standard 10.

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An organization may change its practices at any time without notice. A copy of this report has been shared with the organization prior to publication. It is not intended to recommend or deprecate, and is furnished solely to assist you in exercising your own judgment. If the report is about a charity and states the charity meets or does not meet the BBB Standards for Charity Accountability, it reflects the results of an evaluation of information and materials provided voluntarily by the charity. The name Better Business Bureau is a registered service mark of the Council of Better Business Bureaus, Inc.

This report is not to be used for fund raising or promotional purposes.

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