Better Business Bureau Report for
Hosparus Health

Better Business Bureau Report issued September 2016
Better Business Bureau Report expires September 2018

This BBB Accredited charity meets all 20 Standards for Charity Accountability. Find out more...

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Charity Contact Information

Name: Hosparus Health
Address: 3532 Ephraim McDowell Drive
  Louisville, KY 40205-3224
Phone: 502-456-6200
Web Address:
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Better Business Bureau Comments

Year, State Incorporated: 1977, Kentucky
Affiliates: None
Stated Purpose: For 40 years, Hosparus Health, a fully accredited non-profit hospice organization, has provided care, comfort and counseling for people facing life-limiting illnesses in Kentucky and Southern Indiana. Hosparus Health cares for nearly 6,500 patients and their families each year in 37 counties. Our team of healthcare professionals and volunteers provide: 1) pain control 2) control of symptoms such as nausea, vomiting, shortness of breath and restlessness 3) medication management 4) personal care such as bathing, skin care and light housekeeping 5) counseling and spiritual care All services are delivered wherever a patient calls home: a family residence, a nursing home, an assisted living facility, an inpatient unit, or a hospital.

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Evaluation Conclusions


Hosparus Health meets the 20 Standards for Charity Accountability.
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Hospice services include: 1) pain and symptom control 2) medication management 3) personal care 4) emotional and spiritual support 5) counseling 6) speech, physical, occupational and other therapies related to terminal diagnosis 7) bereavement care Hospice care refers to care aimed at relieving suffering when a cure is not expected. It involves treatments that enhance a patient's comfort and improve the quality of the patient's life. Anyone with any terminal diagnosis with a six-month expected prognosis can access hospice care. Hosparus Health accepts referrals 24 hours daily. Hosparus caregivers include medical doctors, nurses, certified nursing assistants, social workers, expressive therapists, chaplains, bereavement counselors, support staff, and volunteers, and who provide compassionate end-of-life medical treatment, and emotional and spiritual support. Programs include: 1) Inpatient Care: Hosparus operates an inpatient care center at the Norton Healthcare Pavilion, 315 East Broadway Louisville, KY (25 beds). 2) Pediatric Care: Hosparus Pediatric Team, "Kourageous Kids", annually provides the highest standard of hospice care for more than 70 seriously ill children annually. 3) Bereavement Care: The Grief Counseling Center, with offices in Louisville, Elizabethtown and Southern Indiana, offers the region's most comprehensive programs and services for children, adolescents, adults, and families who are struggling with loss. 4) The Hosparus Center for Performance Excellence: Provides a network of education and research that seeks to relieve pain, provide comfort, and enhance quality of life for those experiencing life-limiting illness or significant loss. A partial list of educational offerings includes advanced directives, cultural concerns in palliative care, creating rituals, death and dying, dementia and the hospice patient, and pain and symptom control.

For the fiscal year ended December 31, 2015, Hosparus HealthHosparus Health 's program expenses were:

Patient care 41,775,809
Marketing and educational outreach 2,888,123
Total Program Expenses: $44,663,932
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Chief Executive : Phil Marshall, President and CEO

Chair of the Board: Cathy Zion
Chair's Profession / Business Affiliation: Owner & Publisher, Zion Publications

Board Size: 17

Paid Staff Size: 590

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Fund Raising


Method(s) Used:

Direct mail, invitations to fund raising events, grant proposals, internet, planned giving arrangements, cause-related marketing, membership
Fund raising costs were 50% of related contributions. (Related contributions, which totaled $2,481,280, are donations received as a result of fund raising activities.)
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Tax Status


This organization is tax-exempt under section 501(c)(3) of the Internal Revenue Code. It is eligible to receive contributions deductible as charitable donations for federal income tax purposes.
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The following information is based on Hosparus Barren River, Central Kentucky, Louisville and Southern Indiana's audited financial statements for the fiscal year ended December 31, 2015.

Ending net assets as reported below include $33,211,301 in unrestricted net assets, $332,813 in temporarily restricted net assets, and $1,095,381 in permanently restricted net assets.

Unrestricted net assets include $22,385,331 in undesignated net assets and $10,825,970 in a Board designated endowment.

Total assets as reported include $13,481,806 invested in property and equipment, net.

Source of Funds  
Net patient service revenue 53,862,251
Net assets released from restriction used for operations 1,097,427
Investment income 971,026
Contributions 710,281
Fundraising events, net 595,445
Other revenue 531,139
Net assets released from restriction used for capital expenditures 78,127
Loss on disposal of property and equipment -11,841
Interest -163,967
Net unrealized losses on investments -1,128,394
Total Income $56,541,494


Uses of Funds as a % of Total Expenses

Programs: 83%  Fund Raising: 2%  Administrative: 15% 

Total income $56,541,494
Program expenses $44,663,932
Fund raising expenses 1,235,059
Administrative expenses 8,372,633
Total expenses $54,271,624
Income in Excess of Expenses 2,269,870
Beginning net assets 32,243,440
Other Changes in Net Assets 126,185
Ending net assets 34,639,495
Total liabilities 9,429,788
Total assets $44,069,283

The BBB has flexibility on the application of standard 9 and has determined that the organization's use of funds is reasonable even though the organization's fund raising expense ratio exceeded the 35% requirement in Standard 9. The BBB notes that the organization has met the standard in the two prior BBB reviews. In addition, Hospice has advised the BBB that it has a goal to improve the ratio going forward.

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An organization may change its practices at any time without notice. A copy of this report has been shared with the organization prior to publication. It is not intended to recommend or deprecate, and is furnished solely to assist you in exercising your own judgment. If the report is about a charity and states the charity meets or does not meet the BBB Standards for Charity Accountability, it reflects the results of an evaluation of information and materials provided voluntarily by the charity. The name Better Business Bureau is a registered service mark of the Council of Better Business Bureaus, Inc.

This report is not to be used for fund raising or promotional purposes.

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