Better Business Bureau Report for
Operation Care, Inc.

Better Business Bureau Report issued January 2018
Better Business Bureau Report expires January 2020

This BBB Accredited charity meets all 20 Standards for Charity Accountability and is a Seal Holder. Find out more...

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Charity Contact Information

Name: Operation Care, Inc.
Address: 708 Main Street
  Shelbyville, KY 40065
Phone: 502-633-1965
Web Address:
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Better Business Bureau Comments

Year, State Incorporated: 1992, Kentucky
Affiliates: None
Stated Purpose: Operation Care is a Christian ministry that seeks to provide for the physical, spiritual, emotional, and social well-being of people in need in a loving, compassionate environment in the name of Jesus Christ.

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Evaluation Conclusions


Operation Care, Inc. meets the 20 Standards for Charity Accountability.
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Operation Care's programs and services include: 1) Omega House provides the first level of transitional housing for women and children who are homeless due to eviction, job loss, divorce, or domestic abuse. This housing level provides individual rooms for each woman sheltered and a community living room, kitchen, and bathrooms. Once a woman enters Omega House, she begins the Forward Motion program. This program features programs with guidelines and accountability for bringing positive changes to the lives of the women served. 2) The Hall Manor facility provides a second level of transitional housing for those women deemed ready to advance to more independent living (along with their children, if any.) Residents in Hall Manor continue in the Forward Motion program, becoming increasingly accountable for making progress towards self-sufficiency. 3) The Encore Shop thrift store/Helps Program provides basic necessities such as personal hygiene products, clothes, furniture, household goods, food, school supplies, and diapers to families with profound need. Thrift store sale proceeds are used to fund Operation Care's entire operation, including its housing, helps, and medical programs. 4) Mercy Medical Clinic offers free primary health care, lab tests, medications, and dental care (except for requesting a co-pay of $10 and certain lab fees) to anyone who is uninsured and financially disadvantaged. The clinic is open 5 days a week. 5) Operation Care also provides food, clothing, and furniture to males and females in need of emergency assistance.

For the fiscal year ended June 30, 2017, Operation Care, Inc.'s program expenses were:

Medical Program 852,937
Helps Program 335,976
Housing Program 131,475
Total Program Expenses: $1,320,388
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Chief Executive : Jennifer H. Decker, Executive Director

Chair of the Board: Steve Hornback
Chair's Profession / Business Affiliation: Banker

Co-Chair of the Board : Teresa Barnes

Chair's Profession / Business Affiliation: Realtor

Co-Chair of the Board : Teresa Barnes

Chair's Profession / Business Affiliation:

Board Size: 8

Paid Staff Size: 16

*Compensation includes annual salary and, if applicable, benefit plans, expense accounts, and other allowances.
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Fund Raising


Method(s) Used:

Direct mail, invitations to fund raising events, print advertisements, radio, grant proposals, internet.

In addition, Operation Care is a Metro United Way member agency.

Fund raising costs were 2% of related contributions. (Related contributions, which totaled $1,243,559, are donations received as a result of fund raising activities.)
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Tax Status


This organization is tax-exempt under section 501(c)(3) of the Internal Revenue Code. It is eligible to receive contributions deductible as charitable donations for federal income tax purposes.
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The following information is based on Operation Care, Inc.'s audited financial statements for the fiscal year ended June 30, 2017.

Ending net assets as reported below include $858,643 in unrestricted net assets and $77,025 in temporarily restricted net assets.

Total assets as reported above include $791,855 in property and equipment, net.

Source of Funds  
Donated goods 694,116
Retail Sales 174,496
Donated Services - medical professionals 115,133
Contributions 114,361
Grants 87,917
Special Events 57,536
Program Fees 53,449
Other Revenue 10,577
Rental Income 9,000
Total Income $1,316,585


Uses of Funds as a % of Total Expenses

Programs: 93%  Fund Raising: 1%  Administrative: 6% 

Total income $1,316,585
Program expenses $1,320,388
Fund raising expenses 19,788
Administrative expenses 83,178
Total expenses $1,423,354
Expenses in Excess of Income (106,769)
Beginning net assets 1,042,437
Ending net assets 935,668
Total liabilities 267,324
Total assets $1,202,992

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An organization may change its practices at any time without notice. A copy of this report has been shared with the organization prior to publication. It is not intended to recommend or deprecate, and is furnished solely to assist you in exercising your own judgment. If the report is about a charity and states the charity meets or does not meet the BBB Standards for Charity Accountability, it reflects the results of an evaluation of information and materials provided voluntarily by the charity. The name Better Business Bureau is a registered service mark of the Council of Better Business Bureaus, Inc.

This report is not to be used for fund raising or promotional purposes.

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