Better Business Bureau Report for
St. John Center

Better Business Bureau Report issued November 2016
Better Business Bureau Report expires November 2018

This BBB Accredited charity meets all 20 Standards for Charity Accountability. Find out more...

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Charity Contact Information

Name: St. John Center
Address: 700 E. Muhammad Ali Boulevard
  Louisville, KY 40202
Phone: 502-568-6758
Web Address:
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Better Business Bureau Comments

Year, State Incorporated: 1988, Kentucky
Affiliates: None
Stated Purpose: Since it first opened its doors in 1986, St. John Center, Inc. has provided safety and social services for homeless men in Louisville. It meets its mission by implementing two complementary programs: the Shelter/Social Services Center and the permanent supportive housing program. St. John Center is a high-volume shelter. Staff develop relationships that support and encourage clients to seek further mental health counseling, substance abuse rehabilitation, or pursue housing options. The shelter offers the first step; the social services and additional programming offer the next steps - consistent opportunities for homeless men to move along a continuum from homelessness to greater self-sufficiency. St. John Center offers self-sufficiency services, referrals, material aid, and case management. Additionally, the Shelter/Social Services Center is a primary outreach site for --- • Veteran’s Administration (transitional and permanent housing); • Coalition for the Homeless' Common Assessment Team (permanent housing); • Family Health Centers - Phoenix (medical, mental health, dental, and social services); and • Legal Aid Society (disability benefits and other legal services).

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Evaluation Conclusions


St. John Center meets the 20 Standards for Charity Accountability.
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In fiscal year 2015-2016, St. John Center served 1770 men who visited the shelter over 68,000 times, with an average of 188 men per day. 17% of clients are veterans. An estimated 17% are chronically homeless. In September 2016: - 670 men visited 5,431 times - 299 different men were provided with 696 service transactions with social services staff - 211 men received self-sufficiency services (Homeless Verification, IDs, food stamps, etc) - 67 men received referrals - 47 men provided with material aid (long distance phone calls, small clothing items) St. John Center uses the Housing First model to implement its permanent supportive housing program (PSH) which works with 73 clients. All clients are chronically homeless at entry, having been homeless for years and presenting at least one disabling condition, but multiple issues are common. To address these needs the program offers both intensive case management and access to additional support services. The Housing Counseling program provided counseling to 250 men in fiscal year 2015-2016, and successfully housed 23 men. This program seeks out the men who do not qualify for the PSH program for various reasons and finds resources to get them into housing.

For the fiscal year ended June 30, 2016, St. John Center's program expenses were:

Day center 509,780
Housing case management 381,007
Total Program Expenses: $890,787
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Chief Executive : Maria Price, Executive Director

Chair of the Board: Amy Bergeron
Chair's Profession / Business Affiliation: Owner - Whitehouse Residential & Commercial Painting Co.

Board Size: 21

Paid Staff Size: 25

*Compensation includes annual salary and, if applicable, benefit plans, expense accounts, and other allowances.
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Fund Raising


Method(s) Used:

Direct mail, telephone, invitations to fund raising events, radio, grant proposals, internet, planned giving arrangements
Fund raising costs were 32% of related contributions. (Related contributions, which totaled $833,597, are donations received as a result of fund raising activities.)
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Tax Status


This organization is tax-exempt under section 501(c)(3) of the Internal Revenue Code. It is eligible to receive contributions deductible as charitable donations for federal income tax purposes.
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The following information is based on St. John Center's audited financial statements for the fiscal year ended June 30, 2016.

Ending net assets as reported below include $1,916,412 in unrestricted net assets and $10,000 in temporarily restricted net assets.

Total assets as reported include $545,828 invested in property, land, and equipment.

Source of Funds  
Contributions 490,134
Net assets released from restrictions 447,662
Special events 230,293
Grants 113,170
Interest and dividends 55,585
Insurance proceeds 25,917
Loss on disposal of property -329
Unrealized loss on investents -37,672
Realized loss on investments -40,563
Total Income $1,284,197


Uses of Funds as a % of Total Expenses

Programs: 71%  Fund Raising: 21%  Administrative: 8% 

Total income $1,284,197
Program expenses $890,787
Fund raising expenses 267,948
Administrative expenses 98,753
Total expenses $1,257,488
Income in Excess of Expenses 26,709
Beginning net assets 1,894,703
Other Changes in Net Assets 5,000
Ending net assets 1,926,412
Total liabilities 60,267
Total assets $1,986,679

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An organization may change its practices at any time without notice. A copy of this report has been shared with the organization prior to publication. It is not intended to recommend or deprecate, and is furnished solely to assist you in exercising your own judgment. If the report is about a charity and states the charity meets or does not meet the BBB Standards for Charity Accountability, it reflects the results of an evaluation of information and materials provided voluntarily by the charity. The name Better Business Bureau is a registered service mark of the Council of Better Business Bureaus, Inc.

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