Better Business Bureau Report for
Identity Theft Resource Center

Better Business Bureau Report issued August 2016
Better Business Bureau Report expires August 2018

This BBB Accredited charity meets all 20 Standards for Charity Accountability and is a Seal Holder. Find out more...

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Charity Contact Information

Name: Identity Theft Resource Center
Address: 3625 Ruffin Road, Suite 204
  San Diego, CA 92123
Phone: 888-400-5530
Web Address:
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Better Business Bureau Comments

Year, State Incorporated: 2003, California
Affiliates: None
Stated Purpose: “to provide best-in-class victim assistance at no charge to consumers throughout the United States; to educate consumers, corporations, government agencies, and other organizations on best practices for fraud and identity theft detection, reduction and mitigation; and to serve as a relevant national resource on consumer issues related to cybersecurity, data breaches, social media, fraud, scams, and other issues.”

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Evaluation Conclusions


Identity Theft Resource Center (ITRC) meets the 20 Standards for Charity Accountability.
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ITRC supports victims of identity theft in resolving their cases, and advances public education and awareness in the understanding of identity theft, data breaches, cyber security, scams, frauds and privacy issues. The organization’s call center provides direct assistance to victims and consumers who have experienced identity theft or are at risk of identity theft. ITRC is able to help victims with governmental (use of SSN, Driver's License, etc.), medical (use of patient identity, mixed records, etc.) and child identity theft as well as identity theft due to internet account takeover. ITRC’s fact sheets, solutions, and letter forms are provided at no-cost to empower the victims to directly respond to the need to mitigate their identity theft case.

For the year ended December 31, 2014, ITRC's program expenses were:

Program services 451,337
Total Program Expenses: $451,337
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Chief Executive : Eva Velasquez, President and CEO

Chair of the Board: Julie Fergerson
Chair's Profession / Business Affiliation: Vice President of Emerging Technologies, Ethoca

Board Size: 7

Paid Staff Size: 10

*2014 compensation includes annual salary and, if applicable, benefit plans, expense accounts, and other allowances.
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Fund Raising


Method(s) Used:

Grant proposals and Internet appeals.
Fund raising costs were 33% of related contributions. (Related contributions, which totaled $246,712, are donations received as a result of fund raising activities.)
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Tax Status


This organization is tax-exempt under section 501(c)(3) of the Internal Revenue Code. It is eligible to receive contributions deductible as charitable donations for federal income tax purposes.
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The following information is based on ITRC's IRS Form 990 for the year ended December 31, 2014.

Source of Funds  
Contributions and grants 246,712
Program service revenue 117,095
Government grants 50,990
Other Revenue 500
Investment Income 10
Total Income $415,307


Uses of Funds as a % of Total Expenses

Programs: 75%  Fund Raising: 14%  Administrative: 11% 

Total income $415,307
Program expenses $451,337
Fund raising expenses 81,573
Administrative expenses 66,421
Total expenses $599,331
Expenses in Excess of Income (184,024)
Beginning net assets 352,288
Ending net assets 168,264
Total liabilities
Total assets $168,264

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An organization may change its practices at any time without notice. A copy of this report has been shared with the organization prior to publication. It is not intended to recommend or deprecate, and is furnished solely to assist you in exercising your own judgment. If the report is about a charity and states the charity meets or does not meet the BBB Standards for Charity Accountability, it reflects the results of an evaluation of information and materials provided voluntarily by the charity. The name Better Business Bureau is a registered service mark of the Council of Better Business Bureaus, Inc.

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